Eugenia Velikaya

Business Operations Specialist | Operations Coordinator | Executive Coordinator

Kyiv, UA.

About

Highly accomplished Business Operations Specialist with over 15 years of experience in optimizing complex business processes, document management, and cross-functional coordination. Proven ability to streamline operations, enhance communication between diverse stakeholders, and ensure timely, accurate execution of tasks. Expertise spans Business Operations, Project Coordination, Executive Support, and comprehensive Document/Data Management, driving efficiency and organizational clarity.

Work

Netwell-Ukraine

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Deputy Director

Kyiv, Kyiv City, Ukraine

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Summary

Supported internal company processes related to documentation, reporting, payments, and administrative procedures, ensuring accurate documentation and coordinating communication with various external partners and internal teams.

Highlights

Prepared documents and data for accounting, banks, audits, and internal reporting, ensuring accuracy and timely information exchange.

Maintained internal tracking tables and reconciliations to support accurate records and effective business operations.

Supported payment processes, contracts, and banking procedures, ensuring proper documentation and timely processing.

Coordinated communication and documentation with banks, auditors, suppliers, contractors, and other parties involved in business processes.

Supported international contracts and deliveries, including document verification, coordination with suppliers and customs brokers, and follow-up on delivery-related matters.

IT and non-IT recruitment

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Human Resources Recruitment Consultant

Kyiv, Kyiv City, Ukraine

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Summary

Worked on recruitment projects for Ukrainian and international companies, supporting hiring needs across IT, sales, finance, administration, and technical fields.

Highlights

Managed the full recruitment cycle, including understanding client requirements, candidate sourcing, interviews, candidate evaluation, and support throughout the hiring process.

Communicated with clients and candidates, coordinated interviews and meetings, and supported the recruitment process from the initial request to successful hiring.

Recruited specialists across various areas, including Software Developers, QA Engineers, Project Managers, Business Analysts, Product Owners, as well as professionals in sales, accounting, finance, administration, and technical roles.

Unifood Trading Company / Agro Business Company

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Executive Assistant

Kyiv, Kyiv City, Ukraine

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Summary

Provided administrative and organizational support to the CEO of a Hong Kong-based company involved in agricultural export projects and development of new business opportunities in Asian markets

Highlights

Coordinated personal documents for company registration, visa applications, and other administrative procedures.

Maintained project expense reports and prepared information and documents for the head office.

Collected and organized information on new business opportunities, searched for potential clients, and prepared presentations and client databases.

Provided day-to-day administrative support and coordinated communication with external partners to support ongoing business activities.

OLEROM

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Project Coordinator

Kyiv, Kyiv City, Ukraine

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Summary

Coordinated international business forums and corporate education programs, supporting partner relations and comprehensive project documentation.

Highlights

Played a key role in organizing international business forums, including high-profile events with Richard Branson, significantly enhancing company visibility and reputation.

Managed communication between partners and internal teams, prepared comprehensive reports and project documentation, and facilitated partner-related activities.

Maintained accurate project information, developed essential materials for partners, and supported the onboarding of new employees, ensuring smooth transitions and readiness.

OLEROM

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Sales Operations Coordinator

Kyiv, Kyiv City, Ukraine

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Summary

Provided critical operational support to the sales department, optimizing daily work processes and enhancing customer relationship management for improved efficiency.

Highlights

Maintained and updated the CRM database and customer materials, ensuring accurate information for sales and client engagement.

Supported recruitment, training, and onboarding initiatives for new employees, contributing to team growth and development.

Developed and standardized work instructions, sales scripts, and templates, improving sales team efficiency and consistency across operations.

Organized program and client information, managed knowledge bases, and facilitated communication with corporate clients to enhance service delivery and satisfaction.

DataLux

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Recruitment Specialist

Kyiv, Kyiv City, Ukraine

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Summary

Managed full-cycle recruitment for a group of IT companies, specializing in IT equipment, networking solutions, and related services.

Highlights

Executed full recruitment cycle, from understanding hiring needs to candidate sourcing, evaluation, and interview coordination, ensuring successful placements.

Recruited diverse specialists across finance, engineering, project management, marketing, and administration, meeting varied organizational staffing requirements.

Actively participated in internal HR initiatives, corporate training, and employee events, fostering a positive workplace culture.

Coordinated corporate English language courses, managing logistics and communication between teachers and employees to enhance professional development.

Education

ProTargeting

Kyiv, Kyiv City, Ukraine
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Course Facebook Profi targeting

IMB Academy

Kyiv, Kyiv City, Ukraine
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Certificate Internet Marketing Course (intensive)

Maria Solodar school

Kyiv, Kyiv City, Ukraine
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Certificate Copywriting course

East European Gestalt Institute

Kyiv, Kyiv City, Ukraine
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Program Gestalt psychology

Interregional Academy of Personnel Management

Kyiv, Kyiv City, Ukraine
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Bachelor's degree Practical psychology

Languages

English

Russian

Skills

Business Operations & Management

Business Operations, Operations Coordination, Process Optimization, Administrative Procedures, Internal Processes, Cross-functional Communication, Document Management, Data Management, Reporting, Reconciliation, Contract Management, Payment Processing, Banking Procedures, International Contracts, Customs Broker Coordination.

Executive & Administrative Support

Executive Support, Administrative Support, Organizational Support, Expense Reporting, Presentation Preparation, Client Database Management, Stakeholder Management.

Project Coordination

Project Coordination, Project Documentation, Partner Communication, Event Organization.

Recruitment & HR

Recruitment (IT and non-IT), Human Resources, Talent Acquisition, Candidate Sourcing, Candidate Evaluation, Interviewing, Onboarding, Training and Development, Hiring Needs Analysis, CRM Management, Vacancies, Hiring Crew.

IT & Technical Acumen

IT Solutions, Telecommunications Systems, Networking Equipment, Software, Support Services.

Marketing & Communication

Facebook Profi targeting, Internet Marketing, Copywriting.

Psychology

Practical Psychology, Gestalt Psychology.